SkyUp passengers began receiving messages on social media from the alleged SkyUp support service asking for personal details and bank card numbers. Therefore, we urge everyone to be vigilant and not provide any data in case of such requests, and also, if possible, to notify us of such cases.
Please trust only official SkyUp sources on social media:
- Facebook page of the company: SkyUp Airlines;
- A helper Facebook page for communicating with passengers in case it is impossible to answer one from the official page for some reason: SkyUp Helper;
- Instagram: skyup.aero;
- LinkedIn: SkyUp Airlines;
Email addresses:
- for inquiries, [email protected];
- and complaints at [email protected].
Please note that our email addresses have the official skyup.aero domain, and in no case do we contact email addresses with domains of third-party services (Gmail, iCloud, etc.).
Hotline telephone numbers for inquiries:
- 0 800 30 31 13;
- +38 (044) 330 00 13;
- +38 (044) 339 90 03.
If you ordered a callback service, you'll get the call from one of the following numbers:
- +38 (067) 550 19 20;
- +38 (067) 550 19 21;
- +38 (067) 550 19 22;
- +38 (067) 550 19 23.
If you are abroad, you'll get the call from the number +38 (044) 331 30 00.
We also draw your attention to the fact that our employees never contact passengers from personal accounts in messengers (Viber, Telegram, WhatsApp, etc.) or on social media.
Please be cautious and careful. For any inquiries, we recommend writing to us directly at the email addresses indicated above, as well as contacting us through private messages on the airline's official pages on social networks and by the hotline.