Check-in

Online check-in becomes available in your personal account on the airline's website:

• for the Basic fare - 48 hours before the flight departure
• for the Standard fare - 15 days before the flight departure
• for the Flex fare - 30 days before the flight departure or free of charge at the airport.

The service closes 3 hours before departure.

Seat selection during online check-in:

• for the Basic fare - seat selection for an additional fee or automatic seat assignment during online check-in
• for the Standard fare - free seat selection from row 5 to the end of the cabin, except for seats near emergency exits
• for the Flex fare - free choice of any seat in the cabin.

You can print out your boarding pass or show it to an airport employee on any electronic device.

IMPORTANT! Passengers departing from Dubai, as well as those traveling to Tbilisi and Istanbul, should present themselves to the check-in counter for checking their travel documents and issueing a boarding pass, even if checked-in online.

Online check-in is free of charge.

Cities from which online check-in is possible

On departure from some airports there is no online check-in yet, so check-in at such airports also remains free.

In cities where online check-in is available, the check-in at the airport is charged at USD 21*.

The check-in fee at the airport only applies to scheduled flights, it remains free for charter passengers.

For passengers traveling on the Flex fare, check-in at the airport is free.
For such passengers, there is a separate counter - “Priority check-in”.

Categories of passengers for whom check-in at the airport is free

Issuance of a boarding pass at the airport is free for the following categories of passengers:

• people over 65;
• ATO/JFO participants (upon presentation of confirming documents);
• persons with disabilities of groups I and II (upon presentation of confirming documents);
• charter passengers;
• passengers departing from cities where online check-in is not implemented.

You can read more about the introduction of the check-in fee at the airport in our . news.

For the convenience of our little travelers and their parents, we have made a special counter "Family Check-in". So far, such a counter is available only at Boryspil Airport as well as at Lviv, Odesa, Kharkiv airports, but they will soon appear in other cities from which SkyUp operates its flights.

All passengers traveling to the UAE must provide the original negative result of the PCR test in English, made in a medical institution accredited by the Ministry of Health of Ukraine no more than 72 hours before arrival in the UAE.

Please note that the PCR test result form must be with a QR code.

The airline reserves the right to refuse transportation to passengers without an appropriate document.

Due to the special rules for checking documents at Dubai International Airport, passengers who have checked in online must go to the check-in counter to receive a printed boarding pass no later than one hour before departure. For passengers who have already checked in online the issuing of boarding passes is free of charge.

The check-in for the flight directly at the airport is paid (21$ *), and in case of cash payment, a handling service commission is also charged (50 dirham*).

Check-in at the airport opens 3 hours before and closes 1 hour before departure.

Read more about the rules for entering the UAE here.

From March 15, 2021, the new rules for entering Turkey will apply.

The country's Ministry of Health is abolishing the requirement to complete a COVID-19 paper questionnaire on all flights to Turkey.

Instead, from March 15, the following requirement will apply to citizens of all countries (including Turkey):

• passengers must complete the form at the link before starting their journey;
• the form must be completed for children of any age;
• passengers must print out the completed form or download it to an electronic device (smartphone, tablet, etc.) and provide it to the airline employee at the airport of departure.

We draw your attention to the fact that without the provided completed form boarding the aircraft will be denied.

All passengers traveling to the country must provide a certificate with a negative result of PCR - test in English, made in a medical institution accredited by the Ministry of Health of Ukraine no more than 72 hours before the departure time of the flight to Turkey. The test is required for all travelers over 6 years old.

The airline reserves the right to refuse transportation to passengers without an appropriate document.

Foreign passengers

Entry to Kazakhstan is allowed for citizens of the following countries: Ukraine, Russian Federation, Uzbekistan, Kyrgyzstan, South Korea, Belarus, Netherlands, UAE, Turkey, Egypt, Georgia, Maldives. Citizens of other countries cannot travel to Kazakhstan due to quarantine measures implemented in the country.

The exception is passengers who:

• have a residence permit on the territory of the Republic of Kazakhstan
• are family members of a person having a residence permit in the territory of the Republic of Kazakhstan or being a citizen of this country
• have a special permit in accordance with the decision of the Interdepartmental Commission of the Republic of Kazakhstan

All passengers must provide a negative PCR test certificate with a date of issue no more than 72 hours before crossing the border at the airport of arrival. The only exceptions are children under 5 years of age.

The certificate must be in Russian or English.

Citizenship of Kazakhstan

Citizens of Kazakhstan entering the country must provide a negative PCR test certificate, which confirms the collection of samples no later than 72 hours before the departure of the flight. The only exceptions are children under 5 years of age.

Please note that in the absence of a negative result of the PLR - test, boarding will be denied.

All passengers traveling by plane to the Republic of Uzbekistan must provide a certificate (in English or Russian) with a negative result of the PCR test for coronavirus, made no more than 72 hours before arrival in the country. Exceptions are children under 2 years old.

All passengers traveling to the Republic of Uzbekistan must provide a negative PCR test for coronavirus made exclusively in the laboratories listed on the website of the Service for Sanitary and Epidemiological Welfare and Public Health of the Republic of Uzbekistan: http://sanepid.uz/ru/docs/ukraina-hududidagi-tibbiyot-muassasalari-va-laboratoriyalar

Citizens of countries whose epidemiological situation classifies them as "green zones" do not need to provide COVID-19 test results.

From March 25, 2021, passengers must present a certificate with a negative result of PCR testing on COVID-19 during check-infor the flight to Uzbekistan, as well as at the airport of arrival.

Please note that in the absence of a negative PCR test result, the airline will be forced to refuse to board the aircraft.

Passengers traveling to Georgia must fill in an electronic form at the link and have a confirmation on your e-mail, which you indicated when filling in the form. The form must be completed for children of any age.

Please note that without confirmation that the application has been completed, boarding will be denied.

All the passengers traveling to the country must provide a negative result of the PCR - test in English, made in a medical institution accredited by the Ministry of Health of Ukraine no more than 72 hours before arrival in Georgia. The test is required for all travelers, both infants/children and adults.

The airline reserves the right to refuse transportation to passengers without an appropriate document.

Foreign citizens traveling to Serbia must have a medical certificate with a negative PCR test (RT-PCR) for COVID-19 issued by a medical institution accredited by the state of departure no earlier than 48 hours before crossing the Serbian border.

In case of expiration of the validity period of the PCR test for objective reasons related to the duration of the flight or flight delay, the validity period of the certificate should not exceed 72 hours prior to the planned arrival.

The test must be in a printed form with a stamp or QR code.

The exceptions are:

• citizens and residents of Serbia;
• children under the age of 12 if traveling with a person who has a negative PCR test;
• passengers traveling through Serbia with a transit purpose within 12 hours;
• accredited or appointed employees of diplomatic missions and consular posts, international organizations and their missions, as well as members of their families;
• a number of other categories of citizens, you can get acquainted with the link (Serb.)

Please note that without a medical certificate with a negative PCR test (RT-PCR) for COVID-19, the airline has the right to refuse a passenger boarding.

For passengers who are not residents of the Republic of Cyprus, from 01.04.2021 the following conditions apply for entering the country:

• the obligatory presence of a filled CyprusFlightPass https://cyprusflightpass.gov.cy/
• the obligatory presence of a certificate with a negative result of the PCR test for COVID-19, made и no more than 72 hours before the departure of the flight.
• upon arrival in Cyprus, passengers will need to make a second PCR test for COVID-19 (30 euros). The test result will be provided within 3 hours, during which passengers need to self-isolate.
• children under the age of 12 do not need to take the PCR test again after arriving in Cyprus.

Passengers, who are residents of the Republic of Cyprus can do the first PCR test for COVID-19 after arriving in Cyprus, the second test should be made in 3 days. Children under the age of 12 do not need to take a PCR test.

Resident passengers are required to complete the CyprusFlightPass https://cyprusflightpass.gov.cy/

The result of the second PCR test and your boarding pass must be sent to the [email protected].

The Rapid-Antigen test result will not be accepted.

IMPORTANT! The airline has the right to refuse a passenger without a completed CyprusFlightPass and a certificate with a negative PCR test for COVID-19 to board the aircraft.

From March 23, 2021 the rules for entering Ukraine will be changed.

All foreign citizens must have a negative result of the PCR test made no later than 72 hours before crossing the border of Ukraine and a health insurance policy.

Children under the age of 12 are exempt from taking the PCR test.

Foreign citizens who have a permanent residence permit in Ukraine, in this case, are equated to citizens of Ukraine, and they are subject to the same conditions of entry as for citizens of Ukraine.

Self-isolation (or observation) does not apply to foreign citizens.

Attention! In the absence of a PCR test result or insurance policy, the passenger will be denied air transportation.

The following are exempt from testing and having a medical policy:

• diplomats;
• crew members;
• other categories of passengers in accordance with the Resolution of the Cabinet of Ministers of Ukraine of March 22, 2021 №230, which amended the Resolution of the Cabinet of Ministers of Ukraine of December 9, 2020 №1236.

All Ukrainian citizens must go through self-isolation upon arrival, having previously installed the "Diy vdoma" application. If it is impossible to install the application, citizens are subject to observation.

Self-isolation (or observation) is terminated in the event of a negative PCR test, carried out after crossing the state border.

Children who are citizens of Ukraine under the age of 12 are exempted from PCR testing.

The following categories of citizens are exempt from self-isolation and observation (if there are no grounds to believe that they were in contact with a person with COVID-19):

• citizens of Ukraine who have a negative PCR test made no more than 72 hours before crossing the border;
• children under 12 years old;
• crew members;
• citizens of Ukraine transporting hematopoietic stem cells for transplantation.

If you are connecting to a flight of another airline at the airport in a foreign country, please what documents you need to enter the country through which you will fly.

SkyUp is a point-to-point low-cost airline (we fly from point A and deliver passengers to point B). We do not yet operate transit/transfer flights, so if you are flying with checked baggage, or you need to check in for your next flight, upon arrival at the international airport you will need to leave the transit area and enter the airport hall (for baggage claim or check-in). In such cases, a visa/transit visa and/or a negative COVID-19 test and/or vaccination certificate, etc. may be required (depending on the country of arrival and your citizenship).

Please note that passengers themselves are responsible for the availability of the appropriate travel documents, such as visa/transit visa/vaccination certificate/negative test for COVID-19, etc.

If the passenger's documents do not meet the requirements of the country of arrival, or the passenger has incomplete travel documents, the airline representatives may refuse to check in and/or board the flight.

To check in for a flight and perform pre-flight formalities at the airport of departure, you must have the original documents with you: a valid international passport for international travel or a passport/ID card for domestic flights.

Internal passport must have an up-to-date photo, which is changed at the age of 25 and 45.

E-documents in the Diya application (Ukrainian passport or biometric international passport) are accepted exclusively on domestic flights departing only from the Boryspil airport.

At the checkpoint, you’ll need to open the application and show the QR code screen for scanning the uploaded digital version of your document.

Be sure to wear a mask and maintain a safe physical distance when entering the airport. To learn more about the new flight safety rules, click here.

Check the rules for crossing the borders of Ukraine according to the list of countries of the “red” and “green” zones on the website of the Ministry of Health. Take care of yourself and travel comfortably.