Check-in

Online check-in becomes available in your personal account on the airline's website:

• for the Basic fare - 48 hours before the flight departure
• for the Standard fare - 15 days before the flight departure
• for the Flex fare - 30 days before the flight departure or free of charge at the airport.

The service closes 4 hours 30 minutes before departure.

Seat selection during online check-in:

• for the Basic fare - seat selection for an additional fee or automatic seat assignment during online check-in
• for the Standard fare - free seat selection from row 5 to the end of the cabin, except for seats near emergency exits
• for the Flex fare - free choice of any seat in the cabin.

You can print out your boarding pass or show it to an airport employee on any electronic device.

IMPORTANT! Passengers departing from the UAE, Montenegro (Tivat), as well as those traveling to Georgia and Turkey, should present themselves to the check-in counter for checking their travel documents and issueing a boarding pass, even if checked-in online.

On departure from some airports there is no online check-in yet, so check-in at such airports also remains free.

In cities where online check-in is available, the check-in at the airport is charged at USD 21*.

The check-in fee at the airport only applies to scheduled flights, it remains free for charter passengers.

For passengers traveling on the Flex fare, check-in at the airport is free.
For such passengers, there is a separate counter - “Priority check-in”.

Categories of passengers for whom check-in at the airport is free

Issuance of a boarding pass at the airport is free for the following categories of passengers:

• people over 65;
• ATO/JFO participants (upon presentation of confirming documents);
• persons with disabilities of groups I and II (upon presentation of confirming documents);
• charter passengers;
• passengers departing from cities where online check-in is not implemented;
• infants (ages 0-2 years old);
• infants (ages 0-2 years old) traveling in a separate seat.

You can read more about the introduction of the check-in fee at the airport in our . news.

For the convenience of our little travelers and their parents, we have made a special counter "Family Check-in". So far, such a counter is available only at Boryspil Airport as well as at Lviv, Odesa, Kharkiv airports, but they will soon appear in other cities from which SkyUp operates its flights.

All passengers traveling to the UAE must provide the original negative result of the PCR test in English, made in a medical institution accredited by the Ministry of Health of Ukraine no more than 72 hours before arrival in the UAE.

Please note that the PCR test result form must be with a QR code.

The airline reserves the right to refuse transportation to passengers without an appropriate document.

Due to the special rules for checking documents at Dubai International Airport, passengers who have checked in online must go to the check-in counter to receive a printed boarding pass no later than one hour before departure. For passengers who have already checked in online the issuing of boarding passes is free of charge.

The check-in for the flight directly at the airport is paid (21$ *), and in case of cash payment, a handling service commission is also charged (50 dirham*).

Check-in at the airport opens 3 hours before and closes 1 hour before departure.

Read more about the rules for entering the UAE here.

From June 1, 2021, the rules for entering Turkey have been updated.

Passengers traveling from Ukraine to Turkey must have a negative PCR test for COVID-19 taken no more than 72 hours before entry, or a negative result of a rapid antigen test done no more than 48 hours before entry.

Children under 6 years of age are exempt from taking a PCR test for COVID-19 and an express antigen test.

Vaccinated citizens, if they were vaccinated at least 14 days before entry, as well as citizens who have had COVID-19 in the last 6 months(subject to the provision of supporting documents), are exempted from providing the results of a PCR test or a rapid antigen test.

To enter the country, you must have an insurance policy covering the treatment of COVID-19 and a completed electronic form on the website of the Turkish Ministry of Health.

The form must be completed 72 hours before arrival in Turkey, printed or downloaded to any electronic device and presented to the airline employee before boarding the flight. Filling out the form is mandatory for citizens of all countries (including Turkey), with the exception of children under 6 years of age.

Please note that without a negative PCR test for COVID-19 or a negative rapid antigen test and a completed form, passengers will not be allowed to take the flight, as this form will automatically generate a HES code.

The HES code is a personal code introduced by the Turkish Ministry of Health to track the movement of people who may be infected. With the help of the code, the Ministry of Health of Turkey will be able to contact you in case of any contact with a patient infected with Covid-19 during your trip. Therefore, when filling out the form, it is important to specify the current mobile phone number.

The completed form will also be checked at the border of the Republic of Turkey. If you do not fill in the form or enter knowingly false information, you may be subject to administrative sanctions and may be barred from entering the country.

Check-in at Istanbul airport starts 3 hours and ends 1 hour before departure.

Foreign passengers

Entry to Kazakhstan is allowed for citizens of the following countries: Ukraine, Russian Federation, Uzbekistan, Kyrgyzstan, South Korea, Belarus, Netherlands, UAE, Turkey, Egypt, Georgia, Maldives. Citizens of other countries cannot travel to Kazakhstan due to quarantine measures implemented in the country.

The exception is passengers who:

• have a residence permit on the territory of the Republic of Kazakhstan
• are family members of a person having a residence permit in the territory of the Republic of Kazakhstan or being a citizen of this country
• have a special permit in accordance with the decision of the Interdepartmental Commission of the Republic of Kazakhstan

All passengers must provide a negative PCR test certificate with a date of issue no more than 72 hours before crossing the border at the airport of arrival. The only exceptions are children under 5 years of age, if the accompanying person has a certificate of a negative PCR test for COVID-19.

The certificate must be in Russian or English.

Citizens who have completed the full course of vaccination against the COVID-19 virus must provide documentary evidence.

Citizenship of Kazakhstan

Citizens of Kazakhstan entering the country must provide a negative PCR test certificate, which confirms the collection of samples no later than 72 hours before the departure of the flight. The only exceptions are children under 5 years of age, if the accompanying person has a certificate of a negative PCR test for COVID-19.

Important! Passengers who have visited India within the last 14 days prior to their arrival to the territory of the Republic of Kazakhstan must be quarantined ( self-isolated at home) for 14 days. All citizens, without exception, are sent to quarantine (vaccinated passengers / passengers with a certificate of a negative PCR test for COVID-19).

Please note that in the absence of a negative result of the PLR - test, boarding will be denied.

All passengers traveling by plane to the Republic of Uzbekistan must provide a certificate (in English or Russian) with a negative result of the PCR test for coronavirus, made no more than 72 hours before arrival in the country. Exceptions are children under 2 years old.

All passengers traveling to the Republic of Uzbekistan must provide a negative PCR test for coronavirus made exclusively in the laboratories listed on the website of the Service for Sanitary and Epidemiological Welfare and Public Health of the Republic of Uzbekistan: http://sanepid.uz/ru/docs/ukraina-hududidagi-tibbiyot-muassasalari-va-laboratoriyalar

Citizens of countries whose epidemiological situation classifies them as "green zones" do not need to provide COVID-19 test results.

From March 25, 2021, passengers must present a certificate with a negative result of PCR testing on COVID-19 during check-infor the flight to Uzbekistan, as well as at the airport of arrival.

Please note that in the absence of a negative PCR test result, the airline will be forced to refuse to board the aircraft.

Passengers traveling to Georgia must fill in an electronic form at the link aand have a confirmation on your email, which you indicated when filling in the form. The form must be completed for children of any age.

Please note that without confirmation that the application has been completed, boarding will be denied.

All the passengers traveling to the country must provide a negative result of the PCR - test in English, made in a medical institution accredited by the Ministry of Health of Ukraine. The result of PCR testing on Covid-19 must be valid no more than 72 hours from the moment of taking the analysis to crossing the border with Georgia.

The test is required for all travelers, the only exceptions are children under 10 years of age.

Vaccinated citizens who have a valid certificate of completing a full course of vaccination (2 doses) with any vaccine against COVID-19 can cross the Georgian border without providing a negative PCR test result.

Vaccinated passengers are exempted from filling out an electronic questionnaire.

The airline reserves the right to refuse transportation to passengers without an appropriate document.

For passengers who are not residents of the Republic of Cyprus, from 01.04.2021 the following conditions apply for entering the country:

• the obligatory presence of a filled CyprusFlightPass https://cyprusflightpass.gov.cy/
• the obligatory presence of a certificate with a negative result of the PCR test for COVID-19, made и no more than 72 hours before the departure of the flight.
• upon arrival in Cyprus, passengers will need to make a second PCR test for COVID-19 (30 euros). The test result will be provided within 3 hours, during which passengers need to self-isolate.
• children under the age of 12 do not need to take the PCR test again after arriving in Cyprus.

Passengers, who are residents of the Republic of Cyprus can do the first PCR test for COVID-19 after arriving in Cyprus, the second test should be made in 3 days. Children under the age of 12 do not need to take a PCR test.

Resident passengers are required to complete the CyprusFlightPass https://cyprusflightpass.gov.cy/

The result of the second PCR test and your boarding pass must be sent to the [email protected].

The Rapid-Antigen test result will not be accepted.

Passengers holding a valid COVID-19 vaccination certificate issued by the relevant authorities of the member states of the European Union or the European Economic Community, as well as Armenia, Bahrain, Belarus, Canada, Egypt, Georgia, Israel, Jordan, Kuwait, Lebanon, Qatar, Russian Federation, Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates, UK or USA, will be exempt from COVID-19 testing, quarantine and special entry permits.

IMPORTANT! Vaccinated passengers are required to complete the CyprusFlightPass https://cyprusflightpass.gov.cy/ within 24 hours prior to flight departure.

The vaccination certificate is considered valid only if one of the following vaccines (2 doses) is given:

• Vaxzevria vaccine (AstraZeneca);
• Pfizer-BioNTech vaccine;
• Moderna vaccine;
• Sputnik V (Gam-COVID-Vac) Vaccine;
• Janssen/Johnson and Johnson vaccine - only 1 dose is required, but at least 14 days must pass from the moment of vaccination.

IMPORTANT! The airline has the right to refuse a passenger without a completed CyprusFlightPass and a certificate with a negative PCR test for COVID-19 to board the aircraft.

Citizens of Ukraine traveling to Greece from Ukraine must provide a negative PCR test result for COVID-19, made no more than 72 hours before arriving in Greece.

Children under 12 years old are exempt from taking the COVID-19 test.

At the point of arrival in Greece, passengers may be selectively invited for a rapid COVID-19 antigen test.

Important! All passengers, including children, must complete the online PLF form no later than 23:59 on the previous day before arriving in Greece.

After filling out the online PLF form, a QR code will be generated, the presence of which will be mandatory checked by representatives of the airline before departure and representatives of the migration service upon arrival in Greece.

• Vaccinated passengers must be provided with a vaccination certificate issued by the competent authority. Vaccination must be completed (14 days have elapsed since the last vaccination, depending on the doses required).
• Greece recognizes the following vaccines: Pfizer BioNtech, Moderna, Astra Zeneca / Oxford, Novavax, Johnson & Johnson / Janssen, Sinovac Biotech, Gamaleya (Sputnik), Cansino Biologics, Sinopharm among others.
• Passengers who have had COVID-19 must present a certificate of recovery from SARS-CoV-2 issued by a government agency or certified laboratory, or a positive PCR test or COVID-19 antigen test done in no more than 9 months and at least 2 months before arrival, with confirmation of recovery from the SARS-CoV-2 virus infection.

All essential information on certificates (required number of doses and their respective dates, etc.) must be indicated in English, German, French, Italian, Spanish or Russian. The name and surname of the owner must match the name on the passport or any other recognized travel document.

Please note that in case of a positive result for SARS-Cov-2 following a sampling test, passengers are subject to mandatory isolation. Such travelers and their travel companions are accommodated in quarantine hotels, where they will undergo a PCR test to confirm the initial diagnosis. The period of stay in a quarantine hotel is at least 14 days. The expenses of the accommodation in quarantine hotels are covered by the Greek state.

The airline reserves the right to refuse transportation to passengers without appropriate documents.

Passengers traveling to Bulgaria must provide a certificate with a negative PCR test, made at most 72 hours before crossing the border or a negative rapid antigen test taken at most 48 hours before the border crossing. The results are accepted in printed or electronic form.

Exception: children under 12 years of age do not need a PCR test.

The test result form must indicate:

• name and surname in accordance with the passport/ID-card;
• information about the laboratory where the test was made (name, address, contact details), the date of testing;
• method of test (PCR or RAT), written in Latin characters.

Passengers who have a certificate of completion of the full course of vaccination (2 doses) are exempted from PCR testing.

The vaccination course is fully completed after 2 doses of the vaccine and the end of the 14-day period after the last dose.

A vaccination certificate is valid for one of the following vaccines:

• Pfizer-BioNTech vaccine
• Vaxzevria vaccine (AstraZeneca)
• AZD 1222 SK Bioscience Co. Ltd
• Moderna vaccine
• Janssen - тільки 1 доза
• Covischield
• Sputnik V (Gam-COVID-Vac) Vaccine
• Sinopharm
• Sinovac

The airline reserves the right to refuse transportation to passengers without appropriate documents.

All passengers traveling to the Madeira Island must meet one of the conditions to enter the country:

• provide a certificate of a negative result of PCR testing for COVID-19 done no more than 72 hours before arrival;
• undergo PCR testing for COVID-19 upon arrival, at their own expense;
• go through ten days of self-isolation upon arrival;
• provide a certificate of completion of vaccination with one dose from the two-dose schedule of vaccination, adhering to the period of activation of the immune system provided for by the general characteristics of the product (vaccine);
• provide a certificate of completion of the full course of vaccination, adhering to the period of activation of the immune system, provided for by the general characteristics of the product (vaccine);
• provide a certificate of recovery from coronavirus, which was received no more than 180 days before arrival on the territory of Madeira Island;
• provide a EU digital COVID-certificate.

The only exceptions are children under 11 years of age.

The airline reserves the right to refuse transportation to passengers without appropriate documents.

Citizens of Ukraine who arrive in Tunisia for tourist purposes (with a travel voucher, including flight, transfer and hotel accommodation), are allowed to enter the Republic of Tunisia, subject to the provision of one of the listed documents:

• a negative PCR test for COVID-19 taken 72 hours before landing (children under 12 are exempt from the need to provide such a certificate);
• certificate of receipt of a full course of vaccination;
• a medical certificate confirming that the person has had coronavirus in the last 6 weeks before arriving in Tunisia.

Self-isolation is not required.

Important! Tourists must remain in tourist groups (cohorting), use tourist transport for movement, and also comply with the sanitary protocol to combat COVID-19, approved by the Ministry of Health of the Republic of Tunisia.

Citizens of Ukraine who have a residence permit in the Republic of Tunisia or arrive in Tunisia for a purpose other than tourism are allowed to enter, subject to the provision of one of the following documents:

• a negative PCR test for COVID-19 taken 72 hours before landing (children under 12 years old are exempt from the need to provide such a certificate). At the same time, compulsory observation is required in special centers at one’s own expense within 7 days;
• certificates of receipt of a full course of vaccination;
• a medical certificate confirming that the person has had coronavirus in the last 6 weeks before arriving in Tunisia.

Important! In order to obtain permission to board a plane flying to Tunisia, you must provide a document confirming the reservation of a room in one of the hotels - special centers approved by the Tunisian authorities. Between the 5th and 7th day of observation, you need to do a second PCR test at your own expense.

Before flying to Tunisia, you need to register on the website https://app.e7mi.tn

Remember that citizens of Ukraine must apply for visas to enter Tunisia. A simplified visa regime is valid only for citizens of Ukraine arriving in Tunisia for tourist purposes as part of organized tourist groups by charter or regular flights.

From March 23, 2021 the rules for entering Ukraine will be changed.

All foreign citizens must have a negative result of the PCR test or rapid test for the determination of the antigen of the coronavirus SARS-CoV-2 made no later than 72 hours before crossing the border of Ukraine and a health insurance policy.

Vaccinated passengers must provide proof of receipt of the full course of vaccination against COVID-19 vaccines included in the WHO list of approved for use in emergency situations.

Children under the age of 12 are exempt from taking the PCR test.

Foreign citizens who have a permanent residence permit in Ukraine, in this case, are equated to citizens of Ukraine, and they are subject to the same conditions of entry as for citizens of Ukraine.

Self-isolation (or observation) does not apply to foreign citizens.

The following are exempt from testing and having a medical policy:

• diplomats;
• crew members;
• other categories of passengers in accordance with the Resolution of the Cabinet of Ministers of Ukraine of March 22, 2021 №230, which amended the Resolution of the Cabinet of Ministers of Ukraine of December 9, 2020 №1236.

From June 17, 2021, new entry rules for citizens of Ukraine come into force.

Passengers who are citizens of Ukraine or have a permanent residence permit in Ukraine are exempt from the need to have a negative test result for COVID-19, take a test for COVID-19 and / or self-isolate with the installation of the "Vdoma" application when returning from any country in the world.

Attention! If there is no PCR test result or the result of a rapid test for the determination of the antigen of the coronavirus SARS-CoV-2 or insurance policy, the passenger will be denied air travel.

If you are connecting to a flight of another airline at the airport in a foreign country, please what documents you need to enter the country through which you will fly.

SkyUp is a point-to-point low-cost airline (we fly from point A and deliver passengers to point B). We do not yet operate transit/transfer flights, so if you are flying with checked baggage, or you need to check in for your next flight, upon arrival at the international airport you will need to leave the transit area and enter the airport hall (for baggage claim or check-in). In such cases, a visa/transit visa and/or a negative COVID-19 test and/or vaccination certificate, etc. may be required (depending on the country of arrival and your citizenship).

Please note that passengers themselves are responsible for the availability of the appropriate travel documents, such as visa/transit visa/vaccination certificate/negative test for COVID-19, etc.

If the passenger's documents do not meet the requirements of the country of arrival, or the passenger has incomplete travel documents, the airline representatives may refuse to check in and/or board the flight.

To check in for a flight and perform pre-flight formalities at the airport of departure, you must have the original documents with you: a valid international passport for international travel or a passport/ID card for domestic flights.

Internal passport must have an up-to-date photo, which is changed at the age of 25 and 45.

E-documents in the Diya application (Ukrainian passport or biometric international passport) are accepted on domestic flights departing from the Boryspil airport, Lviv, Kharkiv, Odesa, Zaporizhzhia, Kherson, Mykolaiv.

At the checkpoint, you’ll need to open the application and show the QR code screen for scanning the uploaded digital version of your document.