Check-in

Online check-in becomes available in your personal account on the airline's website:

• for the Basic fare - 48 hours before the flight departure
• for the Standard fare - 15 days before the flight departure
• for the Flex fare - 30 days before the flight departure or free of charge at the airport.

The service closes 4 hours 30 minutes before departure.

To check in online, go to “My ticket” section and fill in the required fields:

• for passengers of regular flights - booking number or ticket number and surname (as indicated on the ticket);
• for charter flight passengers - voucher number and surname (as indicated on the ticket).

Please note that confirmation of successful online check-in is the boarding pass received by email with the seat number indicated in it.

Seat selection during online check-in:

• for the Basic fare - seat selection for an additional fee or free seat selection at the end of the cabin
• for the Standard fare - free seat selection from 6 to 8 row inclusive, and at the end of the cabin
• for the Flex fare - free choice of any seat in the cabin.

You can print out your boarding pass or show it to an airport employee on any electronic device.

IMPORTANT! Passengers departing from the UAE, Montenegro (Tivat), as well as those traveling to Georgia and Turkey, should present themselves to the check-in counter for checking their travel documents and issueing a boarding pass, even if checked-in online.

On departure from some airports there is no online check-in yet, so check-in at such airports also remains free.

In cities where online check-in is available, the check-in at the airport is charged at USD 21*.

The check-in fee at the airport only applies to scheduled flights, it remains free for charter passengers.

For passengers traveling on the Flex fare, check-in at the airport is free.
For such passengers, there is a separate counter - “Priority check-in”.

Categories of passengers for whom check-in at the airport is free

Issuance of a boarding pass at the airport is free for the following categories of passengers:

• people over 65;
• ATO/JFO participants (upon presentation of confirming documents);
• persons with disabilities of groups I and II (upon presentation of confirming documents);
• charter passengers;
• passengers departing from cities where online check-in is not implemented;
• infants (ages 0-2 years old);
• infants (ages 0-2 years old) traveling in a separate seat.

You can read more about the introduction of the check-in fee at the airport in our . news.

For the convenience of our little travelers and their parents, we have made a special counter "Family Check-in". So far, such a counter is available only at Boryspil Airport as well as at Lviv, Odesa, Kharkiv airports, but they will soon appear in other cities from which SkyUp operates its flights.

From August 5, 2021, the rules for entering Ukraine will be changed.

All foreign citizens over the age of 12 must have a medical insurance policy and a negative result of a PCR test or an express test for the determination of the SARS-CoV-2 coronavirus antigen, made no later than 72 hours before crossing the border of Ukraine, or a certificate of completion of the full course vaccination.

Vaccinated passengers must provide proof of receipt of the full course of vaccination against COVID-19 vaccines included in the WHO list of approved for use in emergency situations.

Children under the age of 12 are exempt from taking the PCR test.

Foreign citizens who do not have a vaccination certificate (full course) must go for 10 days of self-isolation and install the "Vdoma" application.

Citizens of Ukraine and foreigners with a permanent residence permit in Ukraine aged 18 and over must have a certificate of completion of the full course of vaccination upon entering the country.

If passengers do not have a vaccination certificate, upon arrival in Ukraine, they must go for 10 days of self-isolation and install the "Vdoma" application. Self-isolation can be terminated early after a negative test result for COVID-19.

For the attention of passengers arriving from the Russian Federation and India.

Foreign citizens over the age of 12, and citizens of Ukraine over the age of 18, upon arrival from the Russian Federation or India, must go for 14-day self-isolation, in this case, early termination of self-isolation by obtaining a negative test result for COVID-19 is not applied.

With a certificate of completion of the full course of vaccination against COVID-19, citizens are exempted from going through 14 days of self-isolation.

Categories of citizens exempt from providing a negative PCR test result for COVID-19 and having an insurance policy:

• diplomats;
• crew members;
• foreign citizens with a permanent residence permit in Ukraine;
• students;
• other categories of passengers in accordance with the Resolution of the Cabinet of Ministers of Ukraine dated December 9, 2020, No. 1236.

Attention! In the absence of a PCR test result or an express test for the determination of the SARS-CoV-2 coronavirus antigen, an insurance policy or a certificate of completion of the full course of vaccination, the passenger will be denied air travel.

If you are connecting to a flight of another airline at the airport in a foreign country, please what documents you need to enter the country through which you will fly.

SkyUp is a point-to-point low-cost airline (we fly from point A and deliver passengers to point B). We do not yet operate transit/transfer flights, so if you are flying with checked baggage, or you need to check in for your next flight, upon arrival at the international airport you will need to leave the transit area and enter the airport hall (for baggage claim or check-in). In such cases, a visa/transit visa and/or a negative COVID-19 test and/or vaccination certificate, etc. may be required (depending on the country of arrival and your citizenship).

Please note that passengers themselves are responsible for the availability of the appropriate travel documents, such as visa/transit visa/vaccination certificate/negative test for COVID-19, etc.

If the passenger's documents do not meet the requirements of the country of arrival, or the passenger has incomplete travel documents, the airline representatives may refuse to check in and/or board the flight.

To check in for a flight and perform pre-flight formalities at the airport of departure, you must have the original documents with you: a valid international passport for international travel or a passport/ID card for domestic flights.

Internal passport must have an up-to-date photo, which is changed at the age of 25 and 45.

E-documents in the Diya application (Ukrainian passport or biometric international passport) are accepted on domestic flights departing from the Boryspil airport, Lviv, Kharkiv, Odesa, Zaporizhzhia, Kherson, Mykolaiv.

At the checkpoint, you’ll need to open the application and show the QR code screen for scanning the uploaded digital version of your document.

Depending on the country of your travel, airline representatives may ask you to provide the following documents for verification:

• negative test result for COVID - 19;
• completed online form / questionnaire;
• entry / visa permission (if necessary);
• other documents required by the country of entry.

Before departure, be sure to check the latest information regarding travel abroad and entry / return to Ukraine on official resources - on the website of the Ministry of Foreign Affairs of Ukraine or on the website of IATA (International Air Transport Association), on the official websites of the country of your trip.