Check-in - SkyUp Airlines
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Check-in

Check-in for the flight and boarding (regular and charter flights):

Start of check-in:

2.5 hours before departure (3 hours for Istanbul and Dubai)

End of check-in:

45 minutes before departure (1 hour for Istanbul and Dubai)

Start of boarding:

45 minutes before departure

End of boarding:

20 minutes before departure

How to check in for a flight

You can check in for the flight - international or domestic, regular or charter - online (in your personal account on the airline's website) or at the airport of departure.


Online check-in is free of charge, at the airport this service costs 21 USD*.


The exceptions are cities where online registration is not currently available. On departure from such cities, check-in at the airport is free of charge:

  • Alicante
  • Barcelona
  • Zanzibar
  • Monastir
  • Tashkent

Subject to the provision of supporting documents, check-in at the airport is free for the following categories of passengers:

  • people over 65 and infants under 2 years of age;
  • ATO / JFO participants;
  • people with disabilities of groups I and II;
  • passengers with tickets with the Flex fare.

Please, see details below under Online Check-in and Airport Check-in.


Important!


Remember that during times of a pandemic, the rules for traveling to different countries may change.Before departure, be sure to check the latest information regarding travel abroad and entry / return to Ukraine on official resources - on the website of the Ministry of Foreign Affairs of Ukraine or on the website of IATA (International Air Transport Association), on the official websites of the country of your trip.


In case of discrepancy between the rules of entry to the countries on different resources, the priority is the information posted on the official website of the destination country.


The airline has the right to check the availability of documents required to cross the borders of the country of your destination, as well as refuse carriage if they are not available.

To the attention of passengers traveling within Ukraine by land and air transport!


We draw your attention to the new rules for interregional passenger transportation in regions with "yellow", "orange" or "red" levels of epidemic danger, which come into force on October 21, 2021, in accordance with the Resolution of the Cabinet of Ministers of Ukraine dated October 11, 2021 No. 1066 "On amendments to the Resolution of the Cabinet of Ministers of Ukraine dated December 9, 2020 No. 1236".


All passengers over the age of 18 traveling on domestic flights must have one of the following documents:


  • a document confirming the receipt of a full course of vaccination or a document confirming the receipt of one dose of a two-dose vaccine;
  • an international, domestic certificate or foreign certificate confirming vaccination against COVID-19 with one dose of a two-dose vaccine (yellow certificates) or one dose of a single-dose vaccine or two doses of a two-dose vaccine (green certificates), which are included by the World Health Organization in the list of approved for use in emergencies, a negative test result by the polymerase chain reaction method or the recovery of a person from the specified disease, the action of which was confirmed using the Unified State Web Portal of Electronic Services, in particular, using the Diya Portal mobile application (Diya);
  • negative test result for COVID-19 by PCR or rapid antigen test for SARS-CoV-2 coronavirus, which was carried out no more than 72 hours before the day of travel.

Check-in online

Online check-in becomes available in your personal account on the airline's website:

  • for the Basic fare - 48 hours before the flight departure
  • for the Standard fare - 15 days before the flight departure
  • for the Flex fare - 30 days before the flight departure or free of charge at the airport.

The service closes 4 hours 30 minutes before departure.


To check in online, go to “My ticket” section and fill in the required fields:

  • for passengers of regular flights - booking number or ticket number and surname (as indicated on the ticket);
  • for charter flight passengers - voucher number and surname (as indicated on the ticket).

Please note that confirmation of successful online check-in is the boarding pass received by email with the seat number indicated in it.


Seat selection during online check-in:

  • for the Basic fare - seat selection for an additional fee or automatic seat assignment during online check-in
  • for the Standard fare - free seat selection from row 5 to the end of the cabin, except for seats near emergency exits
  • for the Flex fare - free choice of any seat in the cabin.

You can print out your boarding pass or show it to an airport employee on any electronic device.


IMPORTANT! Passengers departing from the UAE, Montenegro (Tivat), as well as those traveling to Georgia and Turkey, should present themselves to the check-in counter for checking their travel documents and issueing a boarding pass, even if checked-in online.


On departure from some airports there is no online check-in yet, so check-in at such airports also remains free.

Check-in at the airport

In cities where online check-in is available, the check-in at the airport is charged at USD 21*.

The check-in fee at the airport only applies to scheduled flights, it remains free for charter passengers.

For passengers traveling on the Flex fare, check-in at the airport is free.
For such passengers, there is a separate counter - “Priority check-in”.


Categories of passengers for whom check-in at the airport is free

Issuance of a boarding pass at the airport is free for the following categories of passengers:

  • people over 65;
  • ATO/JFO participants (upon presentation of confirming documents);
  • persons with disabilities of groups I and II (upon presentation of confirming documents);
  • charter passengers;
  • passengers departing from cities where online check-in is not implemented;
  • infants (ages 0-2 years old);
  • infants (ages 0-2 years old) traveling in a separate seat.

You can read more about the introduction of the check-in fee at the airport in our . news.

Check-in of passengers traveling with children

For the convenience of our little travelers and their parents, we have made a special counter "Family Check-in". So far, such a counter is available only at Boryspil Airport as well as at Lviv, Odesa, Kharkiv airports, but they will soon appear in other cities from which SkyUp operates its flights.

THE RULES OF ENTRANCE TO UKRAINE

From August 5, 2021, the rules for entering Ukraine will be changed.


All foreign citizens over the age of 12 must have a medical insurance policy and a negative result of a PCR test or an express test for the determination of the SARS-CoV-2 coronavirus antigen, made no later than 72 hours before crossing the border of Ukraine, or a certificate of completion of the full course vaccination.


Vaccinated passengers must provide proof of receipt of the full course of vaccination against COVID-19 vaccines included in the WHO list of approved for use in emergency situations.

Children under the age of 12 are exempt from taking the PCR test.


Foreign citizens who do not have a vaccination certificate (full course) must go for 10 days of self-isolation and install the "Vdoma" application.


Citizens of Ukraine and foreigners with a permanent residence permit in Ukraine aged 18 and over must have a certificate of completion of the full course of vaccination upon entering the country.

If passengers do not have a vaccination certificate, upon arrival in Ukraine, they must go for 10 days of self-isolation and install the "Vdoma" application. Self-isolation can be terminated early after a negative test result for COVID-19.


For the attention of passengers arriving from the Russian Federation and India.


Foreign citizens over the age of 12, and citizens of Ukraine over the age of 18, upon arrival from the Russian Federation or India, must go for 14-day self-isolation, in this case, early termination of self-isolation by obtaining a negative test result for COVID-19 is not applied.

With a certificate of completion of the full course of vaccination against COVID-19, citizens are exempted from going through 14 days of self-isolation.


Categories of citizens exempt from providing a negative PCR test result for COVID-19 and having an insurance policy:

  • diplomats;
  • crew members;
  • foreign citizens with a permanent residence permit in Ukraine;
  • students;
  • other categories of passengers in accordance with the Resolution of the Cabinet of Ministers of Ukraine dated December 9, 2020, No. 1236.

Attention! In the absence of a PCR test result or an express test for the determination of the SARS-CoV-2 coronavirus antigen, an insurance policy or a certificate of completion of the full course of vaccination, the passenger will be denied air travel.

For passengers traveling in international transit

If you are connecting to a flight of another airline at the airport in a foreign country, please what documents you need to enter the country through which you will fly.


SkyUp is a point-to-point low-cost airline (we fly from point A and deliver passengers to point B). We do not yet operate transit/transfer flights, so if you are flying with checked baggage, or you need to check in for your next flight, upon arrival at the international airport you will need to leave the transit area and enter the airport hall (for baggage claim or check-in). In such cases, a visa/transit visa and/or a negative COVID-19 test and/or vaccination certificate, etc. may be required (depending on the country of arrival and your citizenship).


Please note that passengers themselves are responsible for the availability of the appropriate travel documents, such as visa/transit visa/vaccination certificate/negative test for COVID-19, etc.


If the passenger's documents do not meet the requirements of the country of arrival, or the passenger has incomplete travel documents, the airline representatives may refuse to check in and/or board the flight.


Documents required for the check-in

To check in for a flight and perform pre-flight formalities at the airport of departure, you must have the original documents with you: a valid international passport for international travel or a passport/ID card for domestic flights.


Internal passport must have an up-to-date photo, which is changed at the age of 25 and 45.


E-documents in the Diya application (Ukrainian passport or biometric international passport) are accepted on domestic flights departing from the Boryspil airport, Lviv, Kharkiv, Odesa, Zaporizhzhia, Kherson, Mykolaiv.


At the checkpoint, you’ll need to open the application and show the QR code screen for scanning the uploaded digital version of your document.


Depending on the country of your travel, airline representatives may ask you to provide the following documents for verification:

  • negative test result for COVID - 19;
  • completed online form / questionnaire;
  • entry / visa permission (if necessary);
  • other documents required by the country of entry.

Before departure, be sure to check the latest information regarding travel abroad and entry / return to Ukraine on official resources - on the website of the Ministry of Foreign Affairs of Ukraine or on the website of IATA (International Air Transport Association), on the official websites of the country of your trip.




*Paid in the national currency of the country of departure at the rate on the day of payment.