Airline service is a specific field where passenger safety is a priority target. Protection of passengers, members of aircraft crew and staff of Civil Aviation of Ukraine from acts of unlawful interference is provided by a comprehensive set of Aviation Safety measures, which constituent part is conducting of defined norms, rules and procedures by all participants of air transportation.
Rules of conduct on board of an aircraft (hereinafter - an AC) of SKYUP AIRLINES, LLC (hereinafter - the Airline), aim to provide safety and are mandatory for all passengers.
We offer to review rules of conduct on board of an AC during flight:
A passenger reserves rights:
A passenger is responsible for:
A passenger is prohibited:
With purpose to provide flight safety the Airline reserve the right to prohibit or limit usage of electronic devices, mobile phones, portable PCs, portable tape-recorders, portable radios, CD/MP3-players, transmitters, including wireless-controlled toys, portable radio sets, etc. (excluding assistive listening devices and electric cardiostimulators).
In case of breaching the above-mentioned rules AC commander reserves rights:
The Airline rules in place and the existing practice of their exercising foresees such sanctions:
Passengers can review Rules of Conduct on Board of an AC:
Legislation of major countries in the world foresees penalty for breaking rules of Aviation / flight safety.
Delinquent passengers, due to distinctions of national laws, can be fined (fine amount from 340.00 UAH to 250,000.00 USD) and/or prosecuted (detention for from 15 days to 20 years).
Other terms used in these Rules are used in the meaning given in the Air Code of Ukraine.
SCOPE OF APPLICATION
General conditions of transportation
Specific conditions of transportation
If the air carrier has proved and the Civil Aviation authority has recognized that it’s practically impossible to fulfill the provisions of these Rules, and the general conditions of the transportation of passengers and baggage established by these Rules can be ensured through the use of alternative means, then such an authority can approve a one-time operation or a planned series of several operations for the transportation of passengers and baggage under special conditions. The general level of quality and safety during such transportation should be at least equivalent to the level that would be ensured if all the requirements established by these Rules were met, and should comply with the requirements of the SAAU Rules.
Carrier’s rules upon the application of special tariffs and transportation of certain categories of passengers and baggage are also special conditions of the carriage.
QUALITY ASSURANCE OF PASSENGERS AND BAGGAGE TRANSPORTATION
These Rules and the Rules of MIU are an integral part of the air carrier’s quality assurance program upon the air transportation of passengers and baggage.
New rules, standards, regulations, specifications, technologies, instructions, guidelines regarding air transportation of passengers and baggage must comply with the air carrier’s quality assurance program.
CARRIAGE CONTRACT. TICKET
Contract of transportation of passengers and/or baggage
Lost or damaged ticket
Prohibition to transfer the ticket
Validity of the ticket
Prolongation of validity term of the ticket
Sequence of flight coupons
Class of service
Terms and conditions for submitting tickets in order to refund the paid amount
STOPOVER OR AGREEMENT ON STOPPING PLACES
A stopover is allowed only under condition that it is previously agreed with the Airline and is indicated in the ticket.
If the passenger has a ticket issued at the normal tariff, stopovers during the validity period of the ticket shall be permitted at any point along the route.
If the passenger holds a ticket issued according to a special tariff and makes a stopover, the passenger may be charged extra fee for this.
TARIFFS AND CHARGES
RESERVATION OF AIR TRANSPORTATION OF PASSENGERS, BAGGAGE
Passenger’s personal data
Providing a seat
Reconfirmation of the return flight reservation
Reservation and sale of the transportation via the Internet
Passenger servicing at the airport
Passenger servicing on board of the aircraft
Quality requirements to the services that are provided to the passengers on board the aircraft depending on the service class
Safety requirements on board the aircraft
TRANSPORTATION OF SOME CATEGORIES OF PASSENGERS
Transportation of persons with disabilities and reduced mobility
Transportation of children and pregnant women
Transportation of deported and inadmissible passengers
CHECK-IN FOR PASSENGERS AND BAGGAGE REGISTRATION
REFUSAL TO TRANSPORT PASSENGER AND BAGGAGE BY AIR TO ENSURE SAFETY OF FLIGHTS
Conditions of free baggage transportation
Declared value of the baggage
Group baggage transportation /p>
Baggage packing requirements
Restrictions on items accepted for transportation as the baggage
The right to refuse to accept baggage for transportation
Right of inspection
TRANSPORTATION OF SOME CATEGORIES OF BAGGAGE
Baggage transportation in the cabin of the aircraft/p>
Transportation of animals (birds)
FLIGHTS DELAY AND CANCELLATION
RIGHTS OF THE PASSENGERS IN CASE OF REFUSAL TO TRANSPORT, CANCELLATION OR DELAY OF FLIGHTS
Procedure of reimbursement application
Reimbursement to the passenger in case of denied transportation
Reimbursement to the passenger in case of flight cancellation
Reimbursement to the passenger in case of flight delay
Reimbursement to the passenger for changing in class of service
REIMBURSEMENT FOR DELAY IN BAGGAGE TRANSPORTATION
OBLIGATIONS OF THE AIRLINE TO INFORM PASSENGERS ABOUT THEIR RIGHTS
General refund procedure
Right to refuse a refund
ARRANGEMENTS BETWEEN AIRLINES
AIR TRANSPORTATION CARRIED OUT BY NON-CONTRACT CARRIER
Denial of entrance to a country
Responsibility of the passenger
Customs examination, aviation safety inspection, border control and other types of control
OBLIGATIONS OF THE AIRLINE AND THE AMOUNT OF DAMAGE COMPENSATION
Death and injury to the passenger. Damage to the baggage
Compensation by the Airline for damage caused by delay in transportation
Exemption from reimbursement for damage
Exemption from reimbursement for damage
Compensation in case of death or personal injury of the passengers
Limits of liability for damage caused by delay
COMPLAINTS AND CLAIMS
General provisions on the submission of claims and complaints
The procedure for filing complaints and claims regarding improper transportation of the passenger
The procedure for filing complaints and claims regarding improper transportation of the baggage
PROVIDING INFORMATION TO PASSENGERS