We’re introducing the opportunity to make free refund for all ticket types. The special offer is valid for tickets booked from 13 March to 30 April for all destinations (excepto para vuelos especiales), regardless of the ticket type. Free refund applies for tickets for flights operated from 16 March to 31 May. To use this offer you need to cancel the ticket at least 3 days before departure.
To cancel ticket and get e refund please do the next:
- send inquiry by email to [email protected] if the ticket was purchased on the website of the air carrier;
- contact your place of purchase if the ticket was purchased through the airline’s agent network.
The offer does not apply to group bookings.
ATTENTION! For passengers flying to Naples
Passengers who purchased tickets to Naples with a departure before 30 April 2020 can change the date of travel free. To do this, you should also send a request to [email protected] at least 3 days before departure.