Service Quality Improvement Manager

You're not afraid of challenges and you always wanted to conquer the sky? Are you a dreamer who is ready to change the world with his perseverance and professionalism?

Then we have great news! The first Ukrainian low-cost SkyUp Airlines opens a vacancy for a Service Quality Improvement Manager

Together with us you will be able to implement the most ambitious ideas and projects. You will develop a company whose mission is to make air travel accessible for Ukrainians, while ensuring a high level of safety, service and innovation.

Main responsibilities:

  • Implementation of customer loyalty programs;
  • Tracking the quality of the services provided in flight: the communication of the cabin crew with the passenger, the quality of the services provided on board, pilots greeting;
  • Quality control of the food provided on board;
  • Quality control of promotional items;
  • Flight attendant uniform control;
  • Work with a book of suggestions on board.


  • Higher education;
  • Stress resistance;
  • Sociability;
  • Punctuality. 

The company offers:

  • Official employment, according to the Labor Code of Ukraine;
  • Paid vacation (24 days);
  • Schedule: Mon - Fri 10:00 - 19:00 (position involves business trips);
  • Comfortable office (metro Borispolskaya);
  • Young and friendly team;
  • Medical insurance. 

Are you in love with the sky like we are?
Do you want to become a part of the iconic page in the aviation of Ukraine?
Then send your CV and cover letter right now!
Welcome U aboard!

Join the team of professionals!

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