Carry-on baggage and baggage

On SkyUp flights, carry-on baggage is included in the cost of your ticket, depending on the selected fare:

• Economy Basic fare - free piece of carry-on baggage up to 9 kg, dimensions - 55x40x20 cm, the second piece of carry-on baggage for an additional fee up to 9 kg, dimensions - 55x40x20 cm.The cost of the second piece of carry-on baggage for charter and regular flights will be $ 12 when contacting customer support or through the official pages of social networks, at the airport the cost is $ 25.
• Economy Standard fare - a free piece of carry-on baggage up to 9 kg, dimensions - 55x40x20 cm and a second free piece of carry-on baggage up to 5 kg, dimensions - 35x20x10 cm.
• Economy Flex fare - a free piece of carry-on baggage up to 9 kg, dimensions - 55x40x20 cm, the second a free piece of carry-on baggage up to 9 kg, dimensions - 55x40x20 cm.

(for tickets purchased after 20/01/2021)

All additional items that you want to take in the cabin in excess of the hand luggage allowance provided by your fare (for example, outerwear, umbrella, laptop, Duty Free goods, etc.) must be packed either in your hand luggage or paid as its separate unit.

Passengers with disabilities can take the auxiliary equipment they need during the flight into the aircraft cabin: a folding wheelchair, cane, crutches, walkers, etc. If you need medicines on board during the flight, please, agree on the possibility of their transportation with the airline.

You can carry liquids, suspensions, creams, pastes in your carry-on baggage in an amount not exceeding 100 ml per item. Liquid in packages with a volume of more than 100 ml, even if the container is partially filled, is not allowed for carriage in the cabin. The total volume of such substances in carry-on baggage, packed in containers of 100 ml (grams), must not exceed 1 liter (kg) per passenger.

Large volumes should be carried in checked baggage.

Without limitation in volume, the following are allowed for carriage:

• liquids for use while traveling for medical reasons;
• baby food, including milk and other products (in case that child is also traveling);
• foods / liquids for dietary needs (which are necessary for the health of the passenger, or special meals for passengers who do not accept foods containing gluten or lactose).

The need for such substances during travel must be confirmed with appropriate documents.

Substances that are not drugs but are used for medical purposes (blood, ice for transplantation, etc.) may be accepted for carriage if their use is medically confirmed.

For safety reasons, electronic cigarettes/tobacco heating systems/vapes are allowed on board our aircraft only in carry-on baggage. Please note that some countries do not allow their import and use.

The passenger is allowed to have up to 1 liter of vape liquid, packaged in bottles of no more than 100 ml. Vials should be wrapped in a tight bag.

Note! Using or charging electronic cigarettes/tobacco heating systems/vapes on board or near the aircraft is prohibited.

real, fake or toy weapons;
sharp objects: knives, razors, scissors, etc;
nail files/nail clippers;
injection needles (allowed if there is a medical document confirming the need for their use);
baseball bats, golf clubs, maces and batons;
knitting needles, corkscrews, spoons/forks;
pressurized containers, including shaving foams, styling foams and other foams or deodorants and hairsprays.

For more information about the things that are allowed or prohibited for transportation in carry-on/checked baggage, please follow the link.

So that the bike does not take up much space and is convenient to move, we recommend folding the handlebars longitudinally, lowering the seat to the lowest bar, and removing the pedals and all protruding parts. We also advise you to reduce the inflation of the bike’s tires to avoid the negative effect of pressure changes during flight.

Electric bikes can be transported provided that the battery is removed (if the battery is removable, it must only be transported in carry-on baggage and its capacity must not exceed 70 watts).

Important! Oversized bicycles (tandem bikes) can only be transported on cargo flights.

One set of ski equipment includes a pair of skis, two ski poles, a pair of ski boots and a ski helmet or one snowboard, a pair of boots and a helmet..

Climbing equipment includes a mountain backpack, a pair of poles, an ice ax and a pair of climbing boots.

Golf equipment includes a golf club, a golf ball, a pair of gloves, a ball tag and a golf bag. Golf clubs must be securely attached inside the bag so that they do not cause inconvenience or harm during loading, transport and unloading.

The water skiing kit includes a pair of standard water skis or one wakeboard.

Diving equipment consists of one diving suit, buoyancy compensator vest, mask, fins, underwater flashlight, knife, snorkel, harpoon, diving socks, cylinder and regulator.

The cylinders must be empty. The indicator should show a value of 0, the valve should be open or removed;
Air must be deflated from the compensator vest;
The harpoon is accepted for transportation in a special case or proper packaging. It must be disassembled and handpieces packed separately;
The diving lantern can be carried in checked baggage as well as in carry-on baggage, provided that the electric lamp and battery are disconnected and packed separately to prevent activation. The battery must be protected against short circuit.

Hockey equipment consists of a helmet, a pair of skates, a stick, a ball (puck or lacrosse ball) and a set of protective equipment (for shoulders, arms, knees, etc.).

Hiking equipment includes one tent with arches and related equipment.

Fishing equipment includes a fishing rod, spinning reel, bucket, a pair of boots and a bag for fishing tackle.

You can carry one bag with a pair of rollerblades, a skateboard or scooter with a set of protective equipment (knee pads, elbow pads, etc.) and a helmet.

It is allowed to transport equipment without engines.

Personal mobility aids such as hoverboards, airwheels and mini-segways are not permitted in checked or carry-on baggage.

Bowling equipment consists of a bag of balls and one pair of shoes. For tennis, squash and badminton — a set of rackets and balls in a bag.

Equipment consisting of a board and / or a parachute.

Windsurfing equipment: board, boom, leech, mast and sail rolled together. One passenger is allowed to carry only one set of equipment.

Hang glider, parachute equipment, paraglider must be transported in a single package, the total dimensions of which do not exceed 330 cm. Paragliders with a motor are not accepted for carriage.

The canoe equipment includes one canoe and a set of oars. The maximum length of a canoe should not exceed 330 cm in the sum of measurements. Canoes of non-standard sizes can be transported on cargo flights.

Rafting equipment includes one deflated inflatable boat, one rowing set and one pump.

The carriage of pneumatic inflatable devices, devices with a motor or electrical components is prohibited.

A musical instrument is transported in the aircraft cabin if it meets the requirements for transportation in hand luggage, with parameters 55x40x20 cm:

• free of charge, if you do not have another bag / suitcase for transportation in the cabin;
• with payment for an additional piece of carry-on baggage if you already have one (cost - 25 USD *).

A musical instrument, the dimensions of which exceed those permitted for carriage as carry-on baggage, can be transported in a separate seat by purchasing a full ticket for it. To do this, book a new ticket on the website, in addition to a ticket for yourself. In the "Last name" field, write your last name, and in the "First name" field - CBBG. In the field of the passport number, enter the details of your passport, changing the last digit to any other. Pay for the ticket. After that, please email us at [email protected] to inform us about the planned transportation of the musical instrument.

• maximum weight - 75 kg;
• maximum dimensions - 40x55x115 cm.

Please note that the transportation of the instrument at the terminals, its delivery to the aircraft and placement on board is carried out by the passenger himself. After that, our team will make sure to securely fix it.

If your baggage doesn’t arrive at your destination, please contact the airport Baggage Service Lost & Found office before passing through Customs control and complete a Property Irregularity Report (PIR). You will receive a copy of your PIR, information about terms and conditions of baggage tracing.

PIR performed after you leave the customs zones cannot be accepted by SkyUp as evidence of damage to property.

If your luggage was not found within five days, please make a list of lost items (quantity, description, manufactures, etc.) and send them to [email protected]. Please include your PIR number in the subject line of your message.

Baggage tracing is conducted for 21 days. As soon as your luggage is found, we will contact and inform you about the delivery.

Forgotten things

If you accidentally left or forgot your belongings on board the aircraft or at the airport, you need to contact the airport Lost & Found service, where your belongings were left.

Claims for lost baggage will be accepted if the luggage was not found within 21 days.

To apply for lost/damage baggage claim send an email at [email protected]. All required documents confirming the passenger’s right to claim compensation must be attached to the claim, such as: ticket or route/receipt, fiscal checks for services, payment receipt for excess baggage, baggage tags, PIR, references about delays and other documents which could help speed up the claim.

If you find damaged baggage or missing contents, please contact Lost & Found Baggage Services immediately and fill out a Damage and Pilferage Report (DPR) before going through Customs control.

You can send your claim regarding your missing or damaged baggage content by email [email protected].

The missing or damaged baggage content claim shall be filed no later than 7 days from the date of the baggage collecting. All necessary documents that confirm the passenger’s right to claim compensation and can reduce the time of application processing, must be attached to the claim (ticket or route/receipt, fiscal checks for services, payment receipt for excess baggage, baggage tags, Damaged or Pilferage Report and other documents that could help speed up the claim settlement).

According to current regulations, the airline must consider the claim and notify the claimant about its satisfaction or rejection within 3 months from the date of its receipt.

In any case, the airline will do its best to reduce the time to consider your application.