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Carry-on baggage and baggage

Important and helpful Carry-on baggage and baggage

Hand luggage:

Quantity:
1 piece per passenger
Cost:
free
The size:
55х40х20 (the sum of the dimensions 115 cm)
Weight:
up to 7 kg

Additionally, you can take:

  • ladies and men’s bag
  • paper folder
  • coat or jacket
  • umbrella or stick
  • book or magazine
  • laptop
  • baby cradle or walking stick (for children under 2 years of age)
  • meals for the infant (maximum 5 kg, parameters should not exceed 40x30x20 cm)
The total weight of items, except for food for infant, should not exceed 3 kg and dimensions 35*20*10 cm.

Checked baggage: information about add. baggage you can find in the add. services section

Quantity:
1 piece per passenger
Cost:
free of charge (starting with Standard fare)
The size:
158 cm in the sum of three measurements
Weight:
up to 23 kg

Not recommended items for carriage at checked baggage:

friagle
items that may break or perishable (fruits, vegetables, plants )
cash, keys, jewelry
photo/video devices
items made of expensive metals or silver
Aircompany is not responsible for any damage or lost indicated below items

Sport equipment:

Quantity:
1 piece per passenger
The size:
the total of dimensions is no more than 330 cm
Weight:
up to 23 kg
Cost:
25 EUR* (if paid in advance)
50 EUR* (when paid at the airport)
If your fare provides for a single piece of baggage, SkyUp offers an additional option for passengers with their own equipment. The fee for its transportation is covered with the baggage allowance, namely, is transported FOR FREE if the equipment and personal items together weigh up to 23 kg.
If the total weight exceeds 23 kg, the fee for transporting equipment is 25 euros.

Only one set of sportswear can be placed in one case of sport equipment, personal items are not included in this set. Sport equipment must be transported in a special case. Sport equipment does not include items such as skate, scooter, gyroboard, monowheel, children bike, circus equipment (hoops, rings, etc.). These items should be transported as checked baggage (it is forbidden to carry these items if they have a non-removable battery; if the battery is removable, it must be carried only in a hand luggage and its power should not exceed 70 watts).

Other conditions can be agreed upon request additionally.

Musical instruments:

Oversized:
by buying a separate seat
Small-sized:
in carry-on baggage within the rules of carriage or in the baggage within the rules of carriage and proper packaging

Prohibited and dangerous items:

Allowed:
in baggage limited according to aviation safety instructions
Is not allowed:
no carry-on baggage

Weapons and ammunition - not transported

Baggage with declared value:

It is transported within the norms of transportation, value is the responsibility of the insurance company.

Lost or Damage baggage

Baggage tracing is conducted 21 days.

  • lost baggage (compensation of 20 USD per kg)*
  • damaged baggage (either a repair receipt or that cannot be repaired and the amount of compensation (see restrictions in rule 28.3.7))
  • delay luggage (50 USD, if the place of delay is different from the place of residence)*
  • shortage of baggage (compensation of 20 USD per kg)*

*National Bank of Ukraine currency rate on the day of payment.

Finding lost baggage

  • If your baggage doesn’t arrive at your destination, please contact the airport Baggage Service Lost&Found office before passing through Customs control and complete a Property Irregularity Report (PIR). You will receive a copy of your PIR, information about terms and conditions of baggage tracing. A PIR performed after you leave the customs zones cannot be accepted by SkyUp as evidence of damage to property.
  • If your luggage was not found within five days, please make a list of lost items (quantity, description, manufactures, etc.) and send to [email protected]. Please include your PIR number in the subject line of your message.
  • As soon as your luggage is found, we will contact and inform you of the delivery.

Claiming for lost/delay baggage

  • Claims for lost baggage will be accepted if the luggage was not found within 21 days.
  • To apply for lost/damage baggage claim send an email at [email protected]
  • All required documents confirming the passenger’s right to claim compensation must be attached to the claim, such as: ticket or route/receipt, fiscal checks for services, payment receipt for excess baggage, baggage tags, PIR, references about delays and other documents which could help speed up the claim.

Missing or damaged baggage content

  • If you find damaged baggage or missing contents, please contact Lost&Found Baggage Services immediately and fill out a Damage and Pilferage Report (DPR) before going through Customs control.
  • You can send your claim regarding you missing or damaged baggage content by e-mail: [email protected].
  • The missing or damaged baggage content claim shall be filed no later than 7 days from the date of the baggage collecting. All necessary documents that confirm the passenger’s right to claim compensation and can reduce the time of application processing, must be attached to the claim (ticket or route/receipt, fiscal checks for services, payment receipt for excess baggage, baggage tags, Damaged or Pilferage Report and other documents that could help speed up the claim settlement).

Consideration of claims

  • According to current regulations, the airline must consider the claim and notify the claimant about its satisfaction or rejection within three months from the date of its receipt.
  • In any case, the airline will do its best to reduce the time to consider your application.