additional-services

Additional
services

Service name

Service description

Price

OnlineAt the Airport

Baggage and carriage of animals

Carriage of an animal in the cabin
  • Maximum weight - 10 kg (with container)
  • Container parameters - 50х40х25 cm
  • Maximum 4 containers per plane

65 €

70 €

Transportation of an animal in the luggage compartment, 
up to 23 kg
  • Maximum weight - 23 kg (including container)
  • Container parameters – no more than 250 cm in the sum of three dimensions
  • Maximum 5 containers per plane

100 €

120 €

Transportation of an animal in the luggage compartment, 
up to 32 kg
  • Maximum weight – 32 kg (including container)
  • Container parameters – no more than 250 cm in the sum of three dimensions
  • Maximum 5 containers per plane

120 €

140 €

Accompanying a minor child (UM)
  • Ages 5 to 12 on international flights

60 €

60 €

Additional checked baggage, up to 12 kg
  • Maximum weight - 12 kg
  • Parameters - no more than 158 cm in the sum of three measurements

from 
10 €

65 €

Additional checked baggage, up to 23 kg
  • Maximum weight - 23 kg
  • Parameters - no more than 158 cm in the sum of three measurements

from 
15 €

75 €

Additional checked baggage, up to 32 kg
  • Maximum weight - 32 kg
  • Parameters - no more than 158 cm in the sum of three measurements

from 
30 €

90 €

Excess of checked baggage
  • If checked baggage exceeds 23 kg 
  • The maximum weight for one piece - 32 kg

45 €

8 € 
per kg

Oversized baggage
  • Maximum weight - 32 kg

  • The sum of three parameters from 159 to 330 cm (190*75*65 cm)

50 €

80 €

Sport equipment (SPEQ)
  • Maximum weight - 23 kg
  • Parameters - no more than 330 cm in the sum of three dimensions

50 €

80 €

Extra hand baggage
  • 1 pcs – 5 kg 
  • Maximum size 40×30×20 cm

from 
4 €

25 €
70 € during the Boarding

Extra hand baggage
  • 1 pcs – 9 kg 
  • Maximum size 55×40×20 cm

from 
8 €

40 €
70 € during the Boarding

Seats

Seats zone A 
(seat in the middle and at the aisle)
  • Rows 1 - 5 inclusive
  • Emergency row
  • 12 (BC) and 13 (BCDE) series for Boeing 737-700 aircraft type

from 15 €

15 €

Seats zone A 
(seat by the window)
  • Rows 1 - 5 inclusive
  • Emergency row
  • 13 (AF) series for Boeing 737-700 aircraft type

from 16 €

16 €

Seats zone B 
(seat in the middle and at the aisle)
  • Rows 6 - 8 inclusive
  • A321 to 10th

from
10 €

10 €

Seats zone B 
(seat by the window)
  • Rows 6 - 8 inclusive

from
11 €

11 €

Seats zone C 
(seat in the middle and at the aisle)

Rows from 9 to:

  • Boeing 737-700 to 11th inclusive or 12th (DEF) depending on the type of aircraft
  • Boeing 737-800 to 14th  A320 to 11th  A321 from 12 to 24th

from
 7 €

7 €

Seats zone C 
(seat by the window)

Rows from 9 to:

  • Boeing 737-700 to 11th inclusive or 12th (F) depending on the type of aircraft
  • Boeing 737-800 to 14th A320 to 11th  A321 from 12 to 23th

from
8 €

8 €

Seats zone D
(seat in the middle and at the aisle)
  • Other rows
  • Except for rows by emergency exits

from
4 €

Seats zone D
(seat by the window)
  • Other rows
  • Except for rows by emergency exits

from
5 €

Extra passenger seat (CBBG)
  • A spare seat near the passenger (when buying 2 seats next to each other when booking tickets)
  • With a minimum of 5 spare seats on the flight (the condition concerns the purchase of the service at the airport)
  • The Extra seat cannot be purchased in emergency rows

ticket price


 

ticket
price


 

Stretcher passenger (STCR)
  • A stretcher is available for a passenger who cannot sit upright and needs to lie down during the entire flight, including takeoff and landing, due to an illness, injury, or other condition
  • Call the call centre to request

ticket price

Blocked middle seat 

15 €

Seat change 

2 €

Pre-ordered meals (Regular flights)

SkyRolls
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
7 €

Morning SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
16 €

Green SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
18 €

Beef SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
19 €

Chicken SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
18 €

Fish SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
19 €

Kids SkyBox
  • Conveniently reserve meals via “My Bookings”
  • Pre-orders must be completed no later than 72 hours before departure

from
17 €


Ticket flexibility

Airport 
check-in
  
  • Check-in at the airport

  • Free for passengers who purchased tickets under the Fly&Celebrate fare*

  • The fee is charged per passenger per sector

 

30€

 
Call Centre 
transaction fee
  
  • Per request

10€

 

 

*If changes are made via Call Centre/Social Nets, the service centre will charge an additional €10 on top of the service fee.


Ticket changes

Service nameDescriptionConditions Price 
Name CorrectionA minor correction that does not change the meaning or sound of the first name/surname
  • Extra or missing letters
  • Transliteration peculiarities
  • First and last name fields mixed up
  • Change of last name due to marriage/divorce (provided that a supporting document dated later than the ticket issue date is provided)

Сhanges can be made no later than 5 hours before flight departure.

 

10€* 

 
Name 
Change
A significant change in the spelling of the first name/surname does not qualify as a passenger replacement
  • The double name/surname was not fully entered when issuing the ticket
  • Incorrect spelling of the name/surname
  • Change of surname due to marriage/divorce, provided that the change took place before the ticket was issued, and the ticket was mistakenly issued using the old details

Passenger identification is required to confirm that the updated information relates to the same person.
Changes can be made no later than 5 hours before flight departure.

 

30€* 

 
Pax 
Change
Reissuing a ticket to another passenger (change of passenger)
  • Only possible for completely unused tickets
  • Not applicable if the first segment has already been used

Passenger change is possible no later than 
48 hours before flight departure.

 

70€*

 

*via website

 

 

You can order additional services when purchasing a ticket or using your account on the website. You can also contact 
the WOW-Support operator or manager on the airline's official social media pages, and they will be happy to help you. 

Additional services at online prices are available no later than 4 hours before departure. After that, services can only be purchased at the airport at airport rates.

You can contact us via the Contacts section.

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