At SkyUp, we are committed to making our website accessible and convenient for all passengers, regardless of their abilities. Whether you use a screen reader, a Braille display, or keyboard-only navigation, our website is designed to help you easily find information and book your journey.

We consider accessibility a starting point at every stage of designing and developing new website features, and we continuously improve the user experience.

Compliance Standard

The SkyUp website is being developed in accordance with WCAG 2.1 Level AA (Web Content Accessibility Guidelines) — the international standard for web accessibility based on four principles: perceivable, operable, understandable, and robust.

Supported standard: WCAG 2.1 AA
Compliance status: Partial compliance — improvements are ongoing

What Has Already Been Implemented

Accessibility features have been implemented for the key user journeys on the website, including flight search and booking, account login, registration, password recovery, booking management, and online check-in. These sections currently include:

Keyboard navigation — users can navigate the website using Tab / Shift + Tab, activate elements with Enter or Space, and move through lists using arrow keys (for example, when selecting a city).
ARIA attributes — interactive elements include roles, states, and properties to ensure compatibility with screen readers.
Logical page structure — consistent heading hierarchy (H1–H6) helps users quickly understand and navigate content.
Text alternatives — images and icons include short descriptive alt text explaining their content.

Currently in Progress

We continue improving the accessibility of the remaining parts of the website. Current work includes:

Color contrast — adjusting text and background color ratios across the website to meet WCAG 2.1 AA requirements.
Accessibility of additional services — improving ARIA markup and keyboard navigation for ancillary service booking sections.
Accessibility of other website pages — adding ARIA attributes, alt text, and keyboard navigation support outside the main booking flows.

Known Limitations

Despite our ongoing efforts, some website elements may not yet be fully adapted:

Not all website pages have been reviewed and optimized yet — priority has been given to booking and ticket management flows.
Color contrast on some pages is still being updated to comply with accessibility standards.

We are systematically addressing these limitations. Accessibility is an ongoing process, and we are committed to continuous improvement toward full compliance.

How We Test Accessibility

Screen reader testing (VoiceOver, NVDA)
Keyboard-only navigation testing
Automated audits using Lighthouse and axe DevTools

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