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Head of Service Quality Improvement

You're not afraid of challenges and you always wanted to conquer the sky? Are you a dreamer who is ready to change the world with his perseverance and professionalism?

Then we have great news! The first Ukrainian low-cost SkyUp Airlines opens a vacancy for a Head of Service Quality Improvement

Together with us you will be able to implement the most ambitious ideas and projects. You will develop a company whose mission is to make air travel accessible for Ukrainians, while ensuring a high level of safety, service and innovation.

Main responsibilities:

  • Studying and implementing project information necessary for customer service, information transfer to controlled managers., monitoring its use;
  • Monitor the implementation of the work schedule and breaks of department employees according to the staffing table;
  • Development of uniform work standards for SkyUP departments (JoinUP!).
  • Organize mentoring for new employees; 
  • Proofreading sites for errors;
  • Initiate site content;
  • Implement customer loyalty programs;
  • Notify employees about new promotions, directions;
  • Quality control of the services provided in flight;
  • Quality control of the food provided on board;
  • Quality control of promotional products;
  • Work with a book of suggestions;
  • Work with the Lost and Found service;
  • Create an action algorithm for a representative in an emergency and monitor its implementation;
  • Provide feedback to department heads to correct the situation. 

Requirements:

  • Higher education
  • Stress resistance
  • Sociability
  • Punctuality

The company offers:

  • Official employment, according to the Labor Code of Ukraine
  • Paid vacation (24 days)
  • Schedule: Mon - Fri 10:00 - 19:00 (position involves business trips)
  • 2 duty Saturdays per month, from 10:00 to 17:00
  • Comfortable office (metro Borispolskaya)
  • Young and friendly team
  • Medical insurance

Are you in love with the sky like we are?
Do you want to become a part of the iconic page in the aviation of Ukraine?
Then send your CV and cover letter right now!
Welcome U aboard!

Join the team of professionals!

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