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important and helpful / How-to Guide

How to create an account on skyup.aero

Creating a personal account will help you quickly book tickets, store your data and the data of those with whom you travel most often, and track all your trips in one place. 

  1. Go to the upper right corner of the skyup.aero website 
    If you opened the site from a laptop or computer, click the "Login" button in the upper-right corner. If you are using the mobile version of the site, click on the main menu icon in the upper-right corner. Then, the "Login" button.
     
  2. Select "Create Account" 
    If you are a new user, click "Create Account". If you already have an account, just select "Login". 
     
  3. Fill in the data 
    Enter your email address, contact details, and create a password. Make sure that all fields are filled in correctly. 
     
  4. Confirm account creation 
    Click "Create" and continue. A confirmation email will be sent to your email. If you haven't received the email, check your Spam folder. 
     
  5. Complete your registration 
    Open the email from SkyUp and click "Confirm Email". After that, you will automatically be taken to your personal account - that's it! 
     

How to use the balance on the skyup.aero website

  1. Log in to your personal account on the website. You should book your ticket from there. 
     
  2. Information about the passenger's balance is located in your personal profile in the "Personal balance" section. In addition, the entire available balance is displayed in the upper right corner under the name "PQ" or "U5". If you have funds on your balance in both hryvnia (PQ) and euro (U5) equivalents, you can switch between balances in the same section at the top of the page. 
     
  3. Select the amount of the balance that can be used and enter it in the "Use PQ/U5 balance" field. Click the "Apply" button. 
     
  4. After that, you need to accept the terms and conditions and check the "I agree" box. 
     
  5. The main amount will be updated after completing these steps. Click "Pay" and you will be redirected to the payment page. Done! 
     

How to use a promo code on skyup.aero

  1. After entering your contact details at the final booking stage, click the "Promo code" button and enter the code in the appropriate field. 
     
  2. Click the "Apply" button. 
     
  3. Next, you need to accept the terms and conditions and click the "I agree" check box. 
     
  4. The main amount will be updated after completing these steps. Click "Pay" and you will be redirected to the payment page. Done!

    *SkyUp Airlines TM reserves the right to restrict the passenger's ability to use the balance to pay for the entire booking. The passenger will only be able to use a certain percentage of the total ticket price. The balance can be used to pay for the entire ticket price, but not more than 90% of the ticket price.

     

How to buy a ticket on the skyup.aero website 

  1. On the main page of the website, select: 
  • the city of departure, the city of arrival, 
  • the dates of travel, 
  • the number of adults/children for whom the ticket will be purchased.
     
  1. Then select the desired flight and the fare for which you want to travel, and click “Next”. When choosing a fare at the stage of purchasing a ticket, pay attention to the “i” mark, which clearly states the baggage allowance for each fare.
     
  2. Indicate the name and surname of the passenger(s); other data can be entered directly during registration. The departure and arrival times are indicated locally.
     
  3. At the next stage, the website immediately offers additional services: 
  • additional baggage, 
  • carriage of animals, 
  • meals on board, 
  • seat selection. 
    Select the necessary ones or simply click “Next”.
     
  1. You will be redirected to a page where you can review the trip details and add additional services if you did not do so at the previous stage.
     
  2. In the grey box on the right of the same page, carefully enter your e-mail address, contact phone number and use a promotional code or funds from your personal balance, if you have any.
     
  3. Click the check mark next to “I agree to the rules”, and then the “Next” button.
     
  4. You will be redirected to the payment page. Enter your bank details, confirm the payment in the banking application.
     
  5. Done! Your tickets will be sent to the email you specified. If suddenly there are no tickets, check the “Spam” folder. If you have any problems ordering on the website or receiving tickets, please contact the technical support service at [email protected] 
     
  6. If you need to order additional services later, you can do this after purchasing a ticket through your personal account on the website, social networks Facebook and Instagram 
    or by phone 0 800 30 31 13 (free from all operators, available only for calls from Ukraine) 
    or +38 (044) 330 00 13, +38 (044) 339 90 03 (international calls) 
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