Over the years of cooperation with FLYONE, there has never been a situation between the companies that would have led us to a dead end and forced us to break off our partnership. Until we announced that in April 2025, SkyUp™ would launch a regular program in Moldova. Given the fact that in 2024 the tour operator Travel One appeared, which forms a group of businesses with FLYONE, just like SkyUp™ with Join UP!™, FLYONE probably decided that there was not enough room for fair competition between the two groups of businesses and started its dirty game to get rid of its main competitor.
In its public statements regarding the termination of the charter program for SkyUp™, the Moldovan airline FLYONE accuses the SkyUp™ and Join UP™ group of businesses of failing to fulfill their financial obligations, knowingly ignoring their own debt to SkyUp™ in the amount, according to preliminary estimates, of about 12 million US dollars. The Travel One tour operator, with which Join UP!™ partnered, also owed us a debt.
The attempt to disrupt the implementation of the charter program for SkyUp™, which brings Join UP!™ tourists on vacation, as well as the systematic and persistent manipulation of facts by FLYONE and the use of knowingly false information in its public statements, including those paid for on media resources, regarding the activities of the SkyUp™ and Join UP!™ group of businesses on the eve of the launch of regular SkyUp™ flights in Moldova, have, according to our preliminary assessments, signs of a planned campaign aimed at forming a prejudiced attitude towards the SkyUp™ and Join UP!™ group of businesses in society and, as a result, causing significant damage to the companies' business reputation.
To facilitate the transparency of the FLYONE-initiated discussion of our partnership in the public sphere, we publish in more detail the facts relating to the situation:
Debt issue and reconciliation of mutual settlements
1. In May 2024, due to FLYONE's unfounded demands for payment for services rendered, the management of both companies agreed to conduct a proposed SkyUp™ reconciliation of mutual settlements between SkyUp™ and FLYONE, since such a reconciliation is the only legal financial instrument for establishing the existence and determination of the amount of debt.
2. On June 11, 2024, SkyUp™ sent a letter to FLYONE requesting the provision of reconciliation acts for previous years of cooperation. After processing the received documents, on June 18, 2024, SkyUp™ sent a letter to FLYONE with disagreements regarding the reconciliation and a request to comment on them. This letter remained unanswered.
3. From June 2024 to January 2025, SkyUp™ sent FLYONE more than 10 letters reminding it of the importance and necessity of returning to the reconciliation of mutual settlements. All of them were ignored and remained unanswered by FLYONE.
4. On March 4, 2025, SkyUp™ again sent FLYONE a reminder letter to return to the reconciliation. This time, they received a response and reconciliation reports, after which the partners were invited to a meeting on March 17. FLYONE was not ready, as a result, the meeting took place on March 19. At the meeting, the reconciliation report was presented, in which SkyUp™ and FLYONE established the absence of significant discrepancies in accounting and therefore, the absence of grounds to demand payment from SkyUp™.
FLYONE's dissemination of false information and deliberate manipulation
In its public statement on March 27, 2025, FLYONE airline resorted to gross manipulation and deliberate misleading of tourists, agents, and other partners, as well as all readers not involved in this situation:
using the wording “clarification of the bankruptcy notice sent by SkyUp MT Limited”. FLYONE airline is not authorized to form and send bankruptcy notices. Therefore, this is a cynical play on words with the aim of sowing panic in society and among partners of the SkyUp™ and Join UP!™ businesses and thus destroying the reputation of the brands.
In fact, the SkyUp™ and Join UP!™ group of businesses continues to operate as usual in all nine markets and fulfill its obligations to tourists and partners. We have always done this, even under the most difficult conditions: when the COVID-19 pandemic began and all borders suddenly closed, we evacuated about 20 thousand tourists home from resorts and were the only ones in Ukraine to volunteer to evacuate Ukrainians and foreigners from the Chinese city of Wuhan.
We are also preparing to open two more markets this year, expand our fleet. In public registers, you can view the business reports, which do not indicate bankruptcy.
announcing that SkyUp™ allegedly does not fulfill its contractual payment obligations to other service providers, particularly the ground handling company in Egypt, in connection with which FLYONE canceled flights under the contract with SkyUp™. This fact is an absolute deception. FLYONE speaks exclusively about its contractor in Egypt, and it is FLYONE that is responsible for flights under its own call sign.
At the same time, SkyUp™ continues to fulfill its financial obligations to partners, including the ground handling company in Egypt, with which it cooperates. SkyUp™ aircraft operate over 50 flights to/from Egypt weekly from all operational markets of SkyUp™ and the Join UP!™ group of businesses, except Ukraine. This fact is easy to verify using the FlightRadar service.
Regarding the flights cancelled under the contract with FLYONE, two flights to/from Sharm el-Sheikh on March 26 have already been operated. Two more flights to/from Marsa Alam are operated on March 27. For all others, we are also engaging alternative carriers.
shifting the blame for canceled flights to SkyUp™ due to non-fulfillment of financial obligations, FLYONE cynically keeps quiet about the fact that all return flights under this contract until March 29, 2025 inclusive were guaranteed by a paid deposit. Another manipulation and a shameless attempt to use tourists in their own interests.
In these circumstances, it would also be appropriate to recall that within the framework of our cooperation, for several seasons, FLYONE systematically did not operate flights according to schedule, creating crisis situations with delays lasting dozens of hours without caring either about the quality of services provided to tourists or the reputational damage it caused to itself and us. Usually, they behave this way when they know that there are no alternatives on the market.
FLYONE's dirty game
In addition to manipulating facts and deliberate lies, FLYONE aggressively promotes its position and systematically prevents SkyUp™ from expressing its own: on social networks, all publications from the official SkyUp™ pages in the comments under the FLYONE position are deleted, and complaints are filed against the official SkyUp™ comments with the aim of further blocking the pages. This indicates an attempt to capture important information and the real situation and to formulate a clear, one-sided picture.
We know that FLYONE cooperates with the editorial boards of some media resources on a paid basis to publish and promote their manipulative materials that discredit the SkyUp™ and Join UP!™ group of businesses and influence the market's perception of the businesses, forcing tourists, agents, and partners to make false conclusions about the activities of SkyUp™ and Join UP!™, which, of course, is primarily beneficial to FLYONE and Travel One. In addition, since the beginning of FLYONE’s information attack on March 26, not a single journalist from the Moldovan media that published the articles has contacted either SkyUp™ or Join UP!™ for a comment. These are clear signs of a planned dirty campaign against the SkyUp™ and Join UP!™ group of businesses.
We demand that FLYONE finally conduct an honest and transparent reconciliation of mutual settlements for all the years of our partnership in order to resolve all disputes and to stop slandering the SkyUp™ and Join UP!™ group of businesses, and publicly apologize to the tourists and us. Otherwise, we preserve the right to use all available legal methods to hold FLYONE accountable.